PhD Dissertation, 2012
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Georgia Tech, College of Design - Atlanta, Georgia
Designing for Diverse Users - a case study on touchscreen smartphone customization The touchscreen smartphone platform is inherently flexible, giving it the potential to meet the needs and desires of individuals diverse in age and ability. Despite universal design research efforts providing industry with guidance to address this opportunity, current designs fall short. The disconnect stems from differing priorities in design and development and opposing approaches to defining and grouping the user population. The research presented in this dissertation aims to remove these issues from the process of discovering touchscreen smartphone design opportunities. It focuses on users' prior and desired customizations rather than ability- or market-factors. Data were collected on participants' devices' out-of-the-box, current and desired device states along with related stories about their actual and desired device modifications. Template and image analyses identified patterns in the data, which also revealed an underlying structure for organizing and presenting participants' needs and desires associated with smartphone touchscreen customizations. The needs and desires suggest opportunities for industry to shift towards universal design. The structure offers an approach to addressing the gaps between the ability-centered and market-driven approaches to the design of consumer technology. |
UX Australia, 2011
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Sydney, NSW
User Experience Design in a Surgical Environment Co-presented with Michelle Berryman Application of leading edge technology has always been associated with the practice of medicine and the surgical environment. In this presentation, Michelle Berryman and I discuss challenges we encountered working in this environment as both UX researchers and designers. We offer practical advice, interesting visuals and an engaging story or two. We also tell you why we believe this is exciting and meaningful work. Presentation audio is synced with the slides! |
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Haberman, V., "Bridging the Gap between Academia and Industry in Pursuit of Universal Design (Note: links directly to PDF download)." Publication of Design for All Institute of India. Volume 6, Number 8, 2011.
Haberman, V., "Factors Limiting the Inclusive Mobile Phone User Experience." PhD Qualifying Paper, 2009. Available by request. Story, M.; Haberman, V. & Mueller, J., "Listening to the Voice of the Customer: How to Involve People with Disabilities in User Research and Development." Rehabilitation Engineering Society of North American (RESNA) Conference Presentation: Phoenix, 2007. Haberman, V., "Improving the Mobile Experience: Understanding the Needs of Individuals with Disabilities." MEX - Mobile User Experience Conference: London, 2006. Haberman, V.; Jones, M. & Mueller, J., "Usability in the Real-World: Design of Mobile Wireless Technology for Individuals with Cognitive Impairments (Note: links directly to PDF download)," Proceedings of the Industrial Designers Society of America Education Conference: Austin, 2006. Haberman, V.; Jones, M. & Mueller, J., "Mobile Wireless Technology for Individuals with Cognitive Impairments: Device Analysis and Customization," Proceedings of the Human Factors and Ergonomics Society Annual Meeting. Volume 49, Number 13, pages 1238-1242, 2005. Mueller, J.; Jones, M.; Broderick, L. & Haberman, V., "Assessment of User Needs in Wireless Technologies," Assistive Technology. Volume 17, Issue 1, pages 57-71, 2005. Haberman, V.; Jones, M.; Mueller, J.; Garzonis, S. & O'Neill, E., "Mobile Technology, Compensatory Aids, and Usability Evaluations," Pervasive Computing, IEEE. Volume 4, Number 2, pages 82-83, 2005. Haberman, V.; "Mobile Wireless Technology: Research and Design of Interfaces for Individuals with Cognitive Impairments (Note: links directly to PDF download)," Design Research Society International Conference: Melbourne, 2004. Haberman, V., "Integration and Communication: Teaching the Key Elements to Successful Product Interface Design (Note: links directly to PDF download)," Proceedings of the Industrial Designers Society of America Education Conference: New York City, 2003. |